ITIL Foundation Handbuch: [German translation of ITIL foundation handbook]Claire Agutter
Taschenbuch
[ German translation of I T I L foundation handbook] Broschiertes Buch Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the I T I L service lifecycle model and an overview of the I T I L qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
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